Privacy Policy

Introduction and Scope

SynapFocus ("we," "our," or "us") operates synapfocus.com and provides financial data interpretation services. This privacy policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services in Taiwan and internationally.

We're committed to transparency about our data practices. This policy applies to all personal data we process, whether you're a visitor to our website, a current client, or someone inquiring about our financial analysis services. Our approach follows Taiwan's Personal Data Protection Act and international privacy standards.

Information We Collect

Personal Information You Provide

When you contact us or use our services, we collect information you voluntarily share:

• Contact details (name, email address, phone number)
• Company information and professional role
• Financial data you submit for analysis
• Communications you send to us
• Service preferences and requirements

Technical Information

Our website automatically collects certain technical data to improve your experience:

• IP address and general location information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information for mobile users

Financial Data

For our financial interpretation services, we process various types of financial information with your explicit consent. This may include financial statements, transaction records, market data, and related business metrics that you provide for analysis purposes.

How We Use Your Information

We process your personal data for specific business purposes that benefit you as our client or potential client:

Data Storage and Security

Protecting your information is a fundamental responsibility we take seriously. We've implemented multiple layers of security to safeguard your data:

• Encrypted data transmission using industry-standard SSL certificates
• Secure servers with regular security updates and monitoring
• Access controls limiting data access to authorized personnel only
• Regular security audits and penetration testing
• Backup systems with encryption for data recovery purposes

Data Retention Periods

We keep your information only as long as necessary for business and legal purposes:

Data Type	Retention Period	Purpose
Contact Information	5 years after last contact	Client relationship management
Financial Analysis Data	7 years	Legal compliance and reference
Website Analytics	26 months	Performance optimization
Email Communications	3 years	Service history and support

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.

How to Exercise Your Rights

To make any privacy-related requests, contact us using the information below. We'll respond within 30 days and may need to verify your identity to protect your information. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

International Data Transfers

Some of our service providers and technology platforms operate outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent privacy protection
• Certification schemes ensuring appropriate data protection standards
• Regular monitoring of international data processing activities

We primarily work with service providers in regions with strong privacy laws, including the European Union, Singapore, and other jurisdictions recognized for robust data protection frameworks.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. We use several types of cookies:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website traffic and user behavior
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used with your consent for relevant advertising

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will continue to work.

Third-Party Services

We work with trusted third-party providers to deliver our services effectively. These include cloud hosting providers, email services, analytics platforms, and professional service providers. All third parties are contractually required to protect your information and use it only for specified purposes.

We regularly review our third-party relationships to ensure they maintain appropriate privacy and security standards. If you have questions about specific third-party services we use, please contact us for more information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through our website and directly to clients when appropriate.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.